Frequently Asked Questions

Welcome to Ceasta Assurance. This page outlines the terms and conditions that govern your use of our services. By accessing or using our platform, you agree to abide by these terms. Please read them carefully.

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What does Ceasta Assurance offer, and why does anyone needs it let alone pay for it?

We offer a service that provides comprehensive coverage and peace of mind to all parties involved to bridge that last-mile of the transaction and beyond. Whether you are a merchant shipping high-value items or a consumer receiving them, Ceasta Assurance ensures that you're protected from any potential damage or loss that may occur during transit. This means that if something goes wrong, you will not be left to deal with the financial consequences alone. Furthermore, by offering Ceasta Assurance as a merchant, you can differentiate yourself from your competitors and attract customers who value the added security and peace of mind that comes with the service. As a consumer, paying for Ceasta Assurance means you can be confident that your investment is protected throughout the entire transit process and much more. In short, Ceasta Assurance is a valuable service that provides comprehensive coverage and peace of mind to all parties involved in a shipment, making it a worthwhile investment for anyone who values peace of mind and financial security.

What is transit insurance?

Transit insurance is a type of insurance policy that provides coverage for the cost of repair or replacement of items that get damaged during shipping or delivery. It protects against loss or damage to the goods while they are in transit, until they reach their final destination.

Is there a deductible when filing a claim?

There is no deductible for regular shipments within the auto-confirmation limit. For special shipments above our normal limit, deductibles might apply, and they will be stated during the confirmation process.

Will OEM parts be used for repair if damage occurs during covered transit?

Yes, only original parts and materials will be used for any repair work if they are available. If any materials are discontinued (such as surface materials like leather type, color, and/or fabric), materials with an equivalent grade will be offered and used with the consumer/recipient's approval.

Who will perform the repair work when damage occurs during covered transits?

Ceasta Assurance has a list of approved repair shops/professionals who are well-known in the industry. When damage occurs, only these approved repair shops/professionals can perform the repair work. Please refer to our terms and conditions for a detailed process description.

What is the typical time span from filing a claim to final settlement?

For normal claims within the auto-confirmation limit, the process should not take longer than 2-3 weeks. It may take longer for special shipments above our normal limit, but we aim to keep the process transparent and simple. Our dedicated claim specialists will always be available to assist throughout the process.

What happens when a damaged item is not repairable, and how will the item be compensated?

If the damaged item is not repairable, our underwriter will review and approve the replacement cost for the same item. Ceasta Assurance will then place the order and pay the merchant directly and the consumer/recipient will receive the item. Ceasta Assurance will not pay the recipient directly

What are the incentives for merchants to join Ceasta Assurance?

A merchant has multiple incentives to join Ceasta Assurance and offer the service. By offering the service, the merchant will be free from liabilities if anything happens to the covered items from the close of the sales to the deliveries. On top of this tremendous value, Ceasta Assurance even offers a rebate program for merchants. Please contact our liaison in your area for this amazing program.

What do consumers/recipients of the covered shipments get for paying for the service?

First and foremost, peace of mind. We understand that consumers/recipients invest substantial money into these items and want to ensure nothing bad happens to them. Besides covering these items throughout the transit process, Ceasta Assurance even extends the factory warranty by 12 months. Due to the nature of these high-valued items, the factory warranty clock starts ticking the minute these items leave the factory. By extending the warranty, consumers will have peace of mind long after the initial shipment.

Is there a maximum coverage limit for any single item?

$50,000 is our maximum limit for any shipment without special underwriting requirements. That being said, it is possible that there is only one item in the shipment, and hence $50,000 will be the limit.

Are there any restrictions regarding the type of covered items? e.g., vases, lighting fixtures, etc.

The simple answer is no. We will cover everything included in the shipment. However, the maximum total value still applies and special underwriting requirements might be needed for such items.

How much does your service cost?

We charge a low floor premium of 1.25% of the total covered value. Rates might vary for items exceeding the auto-confirmation limit.

How do I get started to become a partner merchant?

Simply click on the 'SIGNUP' button located in the upper right-hand corner of the page to create an account. To chat with us, click on the chat icon located in the lower right-hand corner of the screen. Alternatively, you can reach out to us via email or phone.

We offer a service that provides comprehensive coverage and peace of mind to all parties involved to bridge that last-mile of the transaction and beyond. Whether you are a merchant shipping high-value items or a consumer receiving them, Ceasta Assurance ensures that you're protected from any potential damage or loss that may occur during transit. This means that if something goes wrong, you will not be left to deal with the financial consequences alone. Furthermore, by offering Ceasta Assurance as a merchant, you can differentiate yourself from your competitors and attract customers who value the added security and peace of mind that comes with the service. As a consumer, paying for Ceasta Assurance means you can be confident that your investment is protected throughout the entire transit process and much more. In short, Ceasta Assurance is a valuable service that provides comprehensive coverage and peace of mind to all parties involved in a shipment, making it a worthwhile investment for anyone who values peace of mind and financial security.

Transit insurance is a type of insurance policy that provides coverage for the cost of repair or replacement of items that get damaged during shipping or delivery. It protects against loss or damage to the goods while they are in transit, until they reach their final destination.

There is no deductible for regular shipments within the auto-confirmation limit. For special shipments above our normal limit, deductibles might apply, and they will be stated during the confirmation process.

Yes, only original parts and materials will be used for any repair work if they are available. If any materials are discontinued (such as surface materials like leather type, color, and/or fabric), materials with an equivalent grade will be offered and used with the consumer/recipient's approval.

Ceasta Assurance has a list of approved repair shops/professionals who are well-known in the industry. When damage occurs, only these approved repair shops/professionals can perform the repair work. Please refer to our terms and conditions for a detailed process description.

For normal claims within the auto-confirmation limit, the process should not take longer than 2-3 weeks. It may take longer for special shipments above our normal limit, but we aim to keep the process transparent and simple. Our dedicated claim specialists will always be available to assist throughout the process.

If the damaged item is not repairable, our underwriter will review and approve the replacement cost for the same item. Ceasta Assurance will then place the order and pay the merchant directly and the consumer/recipient will receive the item. Ceasta Assurance will not pay the recipient directly.

A merchant has multiple incentives to join Ceasta Assurance and offer the service. By offering the service, the merchant will be free from liabilities if anything happens to the covered items from the close of the sales to the deliveries. On top of this tremendous value, Ceasta Assurance even offers a rebate program for merchants. Please contact our liaison in your area for this amazing program.

First and foremost, peace of mind. We understand that consumers/recipients invest substantial money into these items and want to ensure nothing bad happens to them. Besides covering these items throughout the transit process, Ceasta Assurance even extends the factory warranty by 12 months. Due to the nature of these high-valued items, the factory warranty clock starts ticking the minute these items leave the factory. By extending the warranty, consumers will have peace of mind long after the initial shipment.

$50,000 is our maximum limit for any shipment without special underwriting requirements. That being said, it is possible that there is only one item in the shipment, and hence $50,000 will be the limit.

The simple answer is no. We will cover everything included in the shipment. However, the maximum total value still applies and special underwriting requirements might be needed for such items.

We charge a low floor premium of 1.25% of the total covered value. Rates might vary for items exceeding the auto-confirmation limit.

Simply click on the 'SIGNUP' button located in the upper right-hand corner of the page to create an account. To chat with us, click on the chat icon located in the lower right-hand corner of the screen. Alternatively, you can reach out to us via email or phone.